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- Product code: 167243
- ISBN: 0580475298,
ISBN13: 9780580475290,
Hard Cover
Published by BSI Standards on 2005
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Description of BS ISO/IEC 20000-2: 2005 Information Technology: Pt. 1 |
In two parts, BS ISO/IEC 20000:2005 is the new standard for IT service management and replaces BS 15000. BS ISO/IEC 20000:2005 promotes the adoption of an integrated process approach to deliver effectively managed IT services to meet business and customer requirements. The standard aims to meet the needs of the wider international audience and to provide a common understanding of the management of IT services worldwide.
The BS ISO/IEC 20000 series provides industry standard criteria that enable organisations to benchmark their capability in delivering managed services, measuring service levels, and assessing performance. Good service management enables service providers to deliver high levels of customer service to maximize business performance.
These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost effective and with risks that are understood and fully managed.
BS ISO/IEC 20000 is applicable to organisations of all sizes and helps businesses to:
*Reduce operational exposure to risk
*Meet contractual and tendering requirements
*Demonstrate service quality
*Deliver best value
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